Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Apport Software Solutions Private Limited ("BlueTick"). By accessing or using the BlueTick platform, you agree to be bound by these Terms. If you disagree with any part, you may not access the service.

2. Description of Service

BlueTick provides a WhatsApp Business API CRM platform that enables businesses to manage customer conversations, automate messages, send broadcasts, and analyze engagement through official Meta WhatsApp Business APIs. Features include shared team inbox, bulk messaging, chatbot builder, AI agents, and analytics.

3. Eligibility & Registration

• ✓You must be at least 18 years of age and have the legal authority to enter into contracts
• ✓You must provide accurate, complete, and current account information
• ✓You are responsible for maintaining the confidentiality of your credentials
• ✓You are responsible for all activities under your account
• ✓One person or entity may not maintain more than one free account

4. WhatsApp & Meta Compliance

By using BlueTick, you agree to comply with:

Strict WarningYou may not use BlueTick to send spam, unsolicited messages, or content that violates Meta's policies. Violations may result in immediate account suspension and reporting to Meta.

5. Acceptable Use

You agree NOT to use BlueTick to:

6. Payment & Billing

• Subscriptions are billed monthly or annually in advance
• WhatsApp conversation charges are billed separately at Meta's official rates
• All fees are non-refundable except as required by applicable law
• We reserve the right to change pricing with 30 days' notice
• Failed payments may result in service suspension after 7 days

7. Intellectual Property

The BlueTick platform, including its UI, code, brand, and documentation, is owned by Apport Software Solutions Pvt Ltd and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the platform for your business purposes.

8. Data Processing

For enterprise customers, we will enter into a separate Data Processing Agreement (DPA) that governs how we process personal data on your behalf in accordance with applicable data protection laws (including GDPR and India's DPDP Act 2023). Contact legal@bluetick.io to request a DPA.

9. Limitation of Liability

10. Service Availability & SLA

We target 99.9% monthly uptime for paid plans. Scheduled maintenance will be communicated 48 hours in advance. Downtime caused by third-party services (including Meta's WhatsApp APIs) is excluded from SLA calculations.

11. Termination

Either party may terminate the agreement with 30 days' written notice. We may terminate immediately if you violate these Terms, engage in fraudulent activity, or fail to pay amounts due. Upon termination, your access will be revoked and data deleted per our retention policy.

12. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra. For disputes under ₹1,00,000, we encourage resolution through mediation before litigation.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you via email or in-app notification at least 15 days before material changes take effect. Continued use after such period constitutes acceptance.

14. Contact Us