Table of Contents
The TL;DR
We take your privacy seriously. We only collect the information we need to make BlueTick work (like your account details and WhatsApp analytics). We never sell your data to third parties. We use bank-level encryption to keep everything safe, and you own all of your customer conversations. If you ever want your data deleted, just ask.
1. Introduction
Apport Software Solutions Private Limited ("BlueTick", "we", "us", or "our") operates the BlueTick WhatsApp CRM platform available at bluetick.io. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
By accessing or using BlueTick, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Account Information
When you register, we collect your name, email address, company name, phone number, and billing information.
Usage Data
We automatically collect information about how you interact with our platform, including IP address, browser type, pages visited, and time spent.
WhatsApp Business Data
We process WhatsApp message content and metadata on your behalf as a data processor. You remain the data controller for all customer conversations.
Payment Data
Payment transactions are processed by third-party payment processors. We do not store full card details on our servers.
3. How We Use Your Information
- ✓To provide, operate, and maintain the BlueTick platform
- ✓To process transactions and send billing-related communications
- ✓To send product updates, security alerts, and support messages
- ✓To analyze usage patterns to improve our service
- ✓To comply with legal obligations
- ✓To detect, prevent, and address technical issues and fraud
5. Data Security
We implement industry-standard security measures to protect your information, including:
- ISO 27001 certified infrastructure
- AES-256 encryption at rest and in transit (TLS 1.3)
- Role-based access controls
- Regular security audits and penetration testing
- Dynamic data masking for sensitive fields
6. Data Retention
We retain your data for as long as your account is active. Upon account termination, we delete or anonymize your data within 90 days, except where retention is required by law.
7. Your Rights (GDPR & DPDP)
Depending on your jurisdiction, you may have the right to:
To exercise these rights, email privacy@bluetick.io.
9. Children's Privacy
BlueTick is not directed to individuals under 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or by posting a notice on our platform. Your continued use after such notification constitutes acceptance.
11. Contact Us
Privacy Officer
Apport Software Solutions Pvt Ltd
Office No. 3, 4th Floor, Connekt Coworks, Andheri East, Mumbai 400093
privacy@bluetick.io